Q. How can I be guaranteed lift access for the day I want to ski?
A) Alpine Tickets are now available to reserve online for the rest of the season and may sell out on holidays and weekends. We will not have full-day tickets to buy here at the resort, and half-days and specialty tickets will only be available at a kiosk if full-days have not already sold out. Reserve your days in advance, online. 6ixPak tickets do not require reservations. This doesn't include pre-arranged tickets such as 2-for-1 Passes from VIB, or non-date specific tickets.   Purchase Your Tickets & Learn More ->

Q. I've booked a day to ski, but I couldn't make it, or need to reschedule for a later date:
A. If you need to cancel your reserved lift tickets, please call us or fill out a Contact Form to change to a day later in the season, but a specific visit date is required and ticket price must be brought up to that requested current day's rate if different. This can't be done online. Your patience is appreciated in hearing back from our team. 

Q. Buying a New Card and want to Reload for Next Time? Need Tickets for Multiple Days?
A. You need to have your physical RFID card in-hand to reload tickets. Reserve your day on a new card, and pick up the card the morning you've planned to ski. If buying tickets for multiple days, reserve for one-day first and pick up your new card first. Then once you have the card, go ahead and reload more days online.

Q. Does my lesson or rental include a lift ticket?
A. No, you need to purchase your Alpine Lift Ticket separately from lessons and rentals. 

Q. How can I buy tickets for Night Skiing?
A. Reload or purchase a new card online. Night Ski tickets will also be available at the kiosk, but it is encouraged to buy in advance before you arrive.  

Q. What about discounted tickets such as Student, Military, Buddy Passes, etc.?
A. Discounted tickets are only available in-person at a ticket kiosk if full-day tickets have not yet sold out online. We appreciate your understanding.   

Q. What is needed for Tots 6 & under?
A. Tots ski free, but please ensure you have tickets arranged for yourself before you arrive on  busy weekends and holidays. Visit a ticket kiosk to get your Tots free ticket/waiver. 

Q. When I browse products on the web store, nothing is available for purchase.
A.  Make sure you have selected the date you plan to visit the resort or the date that your program is scheduled to start; use the green date button on the left-hand side of the store. For example, select Saturday, January 9th, 2021 as the date for Free Ride Programs starting January 9th. 

Q. I have added a product into my cart, but it will not let me Proceed to Checkout
A. Ensure that all the products in your cart have a guest assigned to them by clicking "Set Guest". Everyone visiting needs a unique profile. Make sure that the guest is the person that will be taking the lesson or renting the equipment. For example, if you are booking a lesson for your child, make sure you log in with their information.

Q. I have searched for my partner or child in the system, but I do not know their password.
A. Click “Reset my Password” to send an email to the email address listed on file. If you do not receive an email, please call us at 250-338-1386 and we can help update your guest profile.

HOW TO BUILD A GUEST PROFILE

1. Click the MyMW cart in the top left of website desktop
2. In the top banner click “create/update profile”
3. If you are a new guest, click “create new guest” button
4. If you have purchased online in the past you can log in with “existing guests” profile

NEW GUESTS
5. Fill out your information under Guest Edit and SAVE
6. Check to make sure the info is correct on the next page
7. IF you are purchasing a season pass select “Upload Photo” in the bottom button:

• - Click “Choose File” and select photo from your device (PLEASE NOTE: the photo must not exceed 50KB so make the image as small as possible.)
• - Click the green “Upload” button
• - Select “Use This Picture” and drag your mouse to frame your face
• - When finished, select “That’s Good, Let’s Go!” and click “Continue” when image is cropped
• - If you get an error message, your image is too big Once you’ve finished uploading photo and personal information, you will be redirected back to the log-in page. Now use your credentials to log in and shop for your desired service by clicking “Continue Shopping” in the top banner.

6ixPak Exchange Policy – Season 2020.21 only

6ixPak holders from 2019.20 who have unused tickets qualify to exchange of up to two tickets from each book for a ticket valid for the 2020.21 season. Guests must bring their physical 6ixPak book cover and unused tickets to complete this exchange at the Guest Services Kiosks only or Season Pas office.

2019.20 6ixPak Holders Have Two Options:

1. Exchange up to two 2019.20 tickets, for new tickets good from opening day 2020, to December 24, 2020. This can be done at the resort as of opening day.
   
   
2. Purchase a new 2020.21 6ixPak, and transfer up to two tickets from last year’s pack to be good for the full 2020.21 season. If purchasing online or in Quality Foods before December 1^st for 20% off, do so and bring both packs and your receipt to the resort as of opening day.

Winter Events Not Taking Place

A: If you misplaced your RFID card from the 2019.20 season, you can simply purchase your pass on a new card. New cards will be issued prior to the season start, sent via mail.

A: Early Bird and Regular In-Season pass rates for 2020.21 remain consistent with rates from 2019.20. The 20% off deal that was available from May 29 – June 21, 2020 was additional savings exclusive only to 2019.20 Pass Holders. Prior to pass redemption, verification of these purchases will be in place to confirm eligibility. Early Bird Deals ended September 30th. Both of these offers are no longer available. 

A) The add-on Pass Insurance Option allows you to receive a pro-rated refund or deferral of your season pass for the following reasons:

1. Medical – An injury or illness which prevents the use of the pass for the duration of the season that is valid.  The refund is not applicable for an interim injury or illness.

2. Employment Transfer – A transfer by the pass holder’s current employer requiring a change of residence off Vancouver Island and surrounding islands. The refund is not applicable when voluntarily leaving the area for work or travel.
Any family member unable to ski the remainder of the season due to your injury, illness or move, will also receive a refund provided they have purchased the refundable insurance option. Refunds are not available for reasons outside of the list above