Public Services

Caring Clean Accommodation
Get in touch with our Guest Services team via the form below, phone, or email. Your patience is appreciated.

Public Services

If you need customer service assistance from Mount Washington Alpine Resort, you can reach out to us through the following methods.

Contact the resort's main phone line to speak with a customer service representative at 1-250-338-1386. Please note that phone hours may vary, so it's advisable to check the website for current contact hours. Another option is to send an email to the resort's customer service team. The email address is or Be sure to provide a detailed explanation of your inquiry or concern in the email. Visit the website contact page at There, you will find additional options to get in touch with various team members or departments.

When contacting Mount Washington, be prepared to provide specific details about your inquiry or issue. This will help our customer service team assist you more effectively. Additionally, note that response times may vary, so it's advisable to be patient while awaiting for a reply. Our call centre monitors all emails through the website and will attempt to address your concern, questions within 48-72 hours. Please expect delays at peak business times and call 1-250-338-1386 if your needs require urgent attention.
Mount Washington Snow Tubing

Contact Us
Questions for us?

Do you have questions for our guest services team or department at Mount Washington Alpine Resort. Use the following contact information:

  • Phone: +1 (250) 338-1386
  • Toll-Free: 1-888-231-1499 (within Canada and the United States)
  • Email:
  • Website:
  • Post: Mount Washington Alpine Resort
    P.O. Box 3069, STN Main
    Courtenay, British Columbia, V9N 5N3
  • First Aid 1-250-334-5741
Contact Form
Mount Washington Lost & Found

Lost & Found
Let us help!

If you have lost an item at Mount Washington Alpine Resort, there are several steps you can take to try and recover it.

Contact our customer service call centre or our lost & found department where we keep items that have been found on the slopes. Reach out to us and provide a detailed description of your lost item. We may be able to assist you in locating it.

Check online forums or social media groups where skiers and snowboarders can connect. You can post about your lost item and provide details to see if anyone has found it or has any information about it.

Don't forget to file a report with the lost and found department, if we are unable to locate your item at this time we will have a record, and should it turn up at a later date we can contact you. Provide us with all the relevant details, including the item's description, where and when you lost it, and any other pertinent information. Sometimes, it takes time for lost items to be found or for individuals to turn them in.
Lost & Found Form
Hours of Operation at Mount Washington Alpine Resort

Hours of Operation
at Mount Washington Alpine Resort

Enjoy all the summer activities Mount Washington has to offer. Summer features lift-accessed biking, Zip Lining, Scenic Chairlift Rides, an Outdoor BBQ patio, cross country biking, hiking and more! Here you'll find out all the hours for these summer fun activities.
Snow Tours at Mount Washington

Snow Host Tours
Winter Adventures

First time at Mt. Washington? Leave your cares and the trail maps behind, our Snow Hosts will show you the best ski and snowboarding spots on Mt. Washington with a complimentary tour. Our hosts will give you the ins and outs of their local knowledge… just remember to keep it a secret!

Snow Tours

at Mt Washington

Mount Washington is committed to preserving and enhancing the natural resources that are at the core of what makes Mount Washington such a special place.  We have a long history of being good stewards of the land on which we operate, but we wanted to take another step to help improve our environment.


at Mt Washington

Catch up with members of the Mt. Washington Sustainability Committee on how we are putting our EcoValues into practice as a NSAA Sustainable Slope. As part of the Climate Challenge, we set a goal to reduce our greenhouse gas emissions by 10% over 6 years, and last year saved 3.8 metric tonnes of carbon dioxide, putting us well on our way to accomplish that goal by 2025.
Meet the Team

Our Team
at Mt Washington

We've got grit, charm, and a whole lotta love. Our team of Mount Washington staff is a close-knit community of passionate, adventure-fueled, outdoor-loving, mountain folk. From your arrival here at the resort and throughout your time, to the stories you'll reminisce on for years to come, we're all here to ensure your mountain experience is positively memorable in more ways than one!
Our Team
News at Mt Washington

The Memo
News and Blog

Our team works hard to keep you informed on status updates from around the resort including lift delays, weather events, road interruptions and more details you need to know. Find Daily Dispatch updates on our Mount Washington Mobile App or webpage.
Our News-Blog
Summer Safety

Summer Safety
Mount Washington

Skiing, snowboarding, biking and other activities that take place at ski areas involve the risk of injury. The information contained in this Safety and Risk Awareness website is intended to inform you of the risks, dangers and hazards that you may encounter at a ski area and help you to stay safe while enjoying these activities.
Summer Safety
Wildlife at Mount Washington

Pets & Wildlife
at Mount Washington

The park has a large deer population and a significant number of Roosevelt elk while wolves and cougars, though present, are seldom seen. Resident birds include the chestnut-backed chickadee, red-breasted nuthatch, winter wren and kinglet, as well as the gray jay, Steller’s jay and band-tailed pigeon. The park also supports numerous blue grouse, ruffled grouse and a limited number of unique Vancouver Island white-tailed ptarmigan
Pets & Wildlife


How old does my child need to be in order to ride the lifts?

Tots 3+ are permitted to Ride the Eagle chairlift Scenic Chairlift ride provided the child must be able to aid in self-rescue in the unlikely event of an emergency.

Children 6+ are permitted to Ride in the Bike Park provided the child must be able to aid in self-rescue in the unlikely event of an emergency as well as being a competent rider, and having a bike that meets all our requirements.


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